Team Lead, Patient Support (2026-8107)

The Team Lead, Patient Support would have the responsibility to monitor team activity and effectiveness, manage queues in the Call Center Software as unexpected increases/decreases in volumes dictate, update FAQs as required, handle escalations, expedite tickets issued by the teams, assist in training KEY RESPONSIBILITIES: Lead team or group performance to meet or exceed daily, weekly, monthly goals established by Pharmacy Leadership team. Participate in training, monitoring and coaching team members daily. Motivate and encourage agents through positive communication and feedback. Assist and provide guidance to staff for handling call escalations. Provide administrative support to the depart